Moving a global enterprise like NSN towards a process-centric approach is a daunting task. Branding the solutions with the Greek god theme names proved catchy and memorable, helping the BPM initiative rise above the rest of the enterprise noise. Creating divisional and regional BPM Champions helped foster awareness. System usage among employees was spurred by leveraging the built-in collaboration features of the BPM platform to create personalized user experiences within connected communities of interest.
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Process supporting brochures and marketing materials are housed within the applications. Touch-points within the workflows explain the processes and provide links to additional materials. Automatic process training via WebEx sessions are also available for core processes. High-level benefits include:. Through optimized pan-organizational processes, with strong governance to ensure employee adoption, NSN has increased the speed and agility of its organization, while also improving the consistency of experience and service it can deliver to customers. NSN management is also now armed with a level of end-to-end business visibility and real-time control over all mission-critical business aspects and resources that surpasses the industry standard.
Additionally, NSN is now seen as embracing modern BPMS technology in order to maximize its performance for benefit of the customer which creates an extremely positive perception when associated with its core deliverables. NSN selected Appian after a thorough vendor evaluation. NSN was looking for powerful technology, but they were just as focused on working with a vendor who would approach the relationship as a true partnership. The Appian platform acts as the single point of management for processes, process artifacts, stored documents and other electronic content reports, task lists, images, video , plus associated metadata.
Appian allows for the collaborative creation of all process artifacts and electronic data, as well as effective distribution, archiving, and protection. Features such as Single Sign-On throughout the entire system, and native search enhanced by integration with Google Search Appliance further extend the ease-of-use. Appian is the global innovator in enterprise and on-demand business process management BPM. Appian provides the fastest way to deploy robust processes, collapsing time to value for new process initiatives.
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